Returns & Exchanges
At Carbonics, we stand by the quality of our products and offer a hassle-free 30-day return policy for all unused items in their original packaging. We aim to ensure every customer is completely satisfied with their purchase through a transparent and efficient exchange process.
Initiate Your Request
Log into your Carbonics account and visit the 'Order History' section to select the items you wish to return or exchange.
Print Shipping Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Pack and Ship
Securely pack your items in their original boxes and drop off the package at any authorized carrier location listed on your label.
Receive Refund or Exchange
After our warehouse team inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing